TIPA® (Tudor IT Process Assessment) is an internationally-recognized framework for IT process assessment that uses the principles of the ISO/IEC 15504 standard to determine the maturity level of IT processes within an organization. The ISO/IEC 15504 standard, an internationally accepted standard for process assessment, defines an assessment method that can be easily adapted to different process frameworks – TIPA® takes advantage of this flexibility by creating a framework that can support process assessment for ITIL. TIPA® for ITIL ITIL is a common model for IT Service Management and is adopted by organizations worldwide. TIPA® for ITIL successfully combines the process [...]

he TIPA® Lead Assessor course is designed for IT professionals who lead TIPA® assessments. TIPA® Lead Assessors are senior certified TIPA® Assessors who will be responsible for the overall assessment project from scoping, customer management to presenting the final report. This 2-day course equips the participant with the ability to lead a process assessment project based on the TIPA® framework. The course enables participants to collaborate with executive and top management to define the scope and plan of an assessment project, and define the project assessment team structure. At the end of the course, participants will be able to use [...]