PeopleCert DevOps Fundamentals helps candidate to gain an understanding on the importance of communication, collaboration, integration, and automation in the DevOps movement, as critical factors, that improve the workflow between software developers and IT operations professionals and support organisations in their digital transformation journey. Objectives Holders of the PeopleCert DevOps Fundamentals certification, will be able to demonstrate their knowledge, understanding and practical application of: History and Need of DevOps Key concepts of DevOps Business Value of DevOps Concepts underlying C.A.L.M.S., The Three Ways, continuous delivery, and the scope of the full stack DevOps culture, transformational leadership and DevOps structure and teaming [...]

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing. This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of [...]

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.    The training course aims to provide in-depth understanding of ISO/IEC 20000-1 [...]

The ITIL 4 Bridge training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services. A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies. Fifalde Consulting Inc.’s ITIL 4 Bridge course is a one-day event that provides learners an introduction to the core concepts [...]

TIL® 4 Leader Digital and IT Strategy (ITIL 4 DITS) module focuses on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. ITIL 4 Leader Digital and IT Strategy (ITIL 4 DITS) ITIL 4 Digital and IT Strategy [...]

The Six Sigma Green Belt focuses on providing students with an understanding of the various Six Sigma tools and techniques useful to improve the production process and minimize defects in the end product with a greater focus on the practical implementation of these tool and techniques in the organization.  The Six Sigma Green Belt certification is automatically achieved after passing the Six Sigma Green Belt exam. The Six Sigma Green Belt course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.  The learner taking this course will be provided with: Course syllabus Presentation material Course PreparationNo preparation or pre-requisites are necessary to undertake [...]

ITIL® 4 Specialist High Velocity IT (ITIL 4 DSV) module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations.  ITIL 4 Specialist High Velocity IT Certification (ITIL 4 HVIT)  ITIL 4 Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have [...]

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.  ITIL 4 Create, Deliver and Support Certification (ITIL 4 CDS)  ITIL 4 Specialist Create, Deliver and Support (ITIL 4 CDS) is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end [...]

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.  ITIL 4 Specialist Create, Drive Stakeholder Value Certification (ITIL 4 DSV) ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to [...]

ITIL® 4 Specialist Direct, Plan and Improve (ITIL 4 DPI) is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.  ITIL 4 Specialist Direct, Plan and Improve Certification (ITIL 4 DPI)  ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary [...]